Cancellation Policy

Standard Room Reservations

• 48-Hour Cancellation: Cancellations made at least 48 hours prior to check-in date will receive a full refund.
• Late Cancellation: Cancellations made within 48 hours of check-in will incur a charge equal to one night's stay.
• No-Show: Failure to arrive on the scheduled check-in date will result in a charge equal to the first night's stay.
• Early Departure: Guests who check out prior to their scheduled departure date may incur an early departure fee.

Suite and VIP Reservations

• 72-Hour Cancellation: Cancellations made at least 72 hours prior to check-in date will receive a full refund.
• Late Cancellation: Cancellations made within 72 hours of check-in will incur a charge equal to two nights' stay.
• No-Show: Failure to arrive will result in a charge equal to the entire booking period.
• Early Departure: Changes to the departure date must be made at least 72 hours in advance to avoid penalties.

Group Bookings

• 30-Day Cancellation: Group bookings must be cancelled at least 30 days prior to arrival for a full refund.
• Late Cancellation: Cancellations made within 30 days will incur charges based on the specific group contract.
• Partial Cancellation: Reduction in room nights may be subject to attrition fees.
• Deposit: Group bookings require a non-refundable deposit at the time of booking.

Special Events and Peak Seasons

• Non-Refundable Rates: Special event periods and peak seasons may have non-refundable rates.
• Deposit Requirements: Full prepayment may be required at the time of booking.
• Modifications: Date changes may not be permitted during special event periods.
• Blackout Dates: Certain dates may have restricted cancellation policies.

Restaurant Reservations

• 24-Hour Cancellation: Please cancel dining reservations at least 24 hours in advance.
• Late Cancellation: Late cancellations may incur a per-person charge.
• No-Show: No-shows will be charged the full amount of the set menu or minimum spend.
• Special Events: Holiday and special event dining may have different cancellation terms.

Spa Appointments

• 24-Hour Cancellation: Spa treatments must be cancelled 24 hours in advance.
• Late Cancellation: Late cancellations will be charged 50% of the treatment cost.
• No-Show: No-shows will be charged the full treatment amount.
• Group Spa Bookings: Group cancellations require 48 hours' notice.

Force Majeure

In the event of circumstances beyond our control (such as natural disasters, government actions, or public health emergencies), we may modify our cancellation policy. Such modifications will be communicated to affected guests.

How to Cancel

Reservations can be cancelled through the following methods:

• Online through your booking confirmation
• By calling our reservations team at +1 (800) 123-4567
• By emailing [email protected]
• Through your travel agent if the booking was made through one

Refund Process

• Refunds will be processed to the original form of payment
• Credit card refunds typically take 5-10 business days to process
• Wire transfer refunds may take up to 14 business days
• Alternative refund methods may be arranged in special circumstances

Special Considerations

• Medical emergencies may be considered for policy exceptions with proper documentation
• Weather-related cancellations are subject to management discretion
• VIP members may have extended cancellation privileges
• Corporate account holders may have negotiated cancellation terms